Terms & Conditions for MakanHubb
Owned by Duoreqa 9 Enterprise
Last updated: 4 December 2025
Welcome to MakanHubb (“we”, “us”, “our”). By accessing and using www.makanhubb.com, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should discontinue use of the website.
1. General Information
This website is operated by Duoreqa 9 Enterprise, a Malaysian-registered business.
All products sold on this website are manufactured, packaged, or distributed by Duoreqa 9 Enterprise under the MakanHubb brand.
By using this site, you acknowledge that you are at least 18 years old or using the website under the supervision of a parent or guardian.
2. Use of the Website
You agree not to misuse this website, including but not limited to:
Engaging in fraudulent activities
Interfering with website operations
Uploading harmful or illegal content
Attempting unauthorized access to any system
We reserve the right to refuse service, cancel orders, or block access to users who violate these Terms.
3. Product Information
We make every effort to display accurate product details, including:
Ingredients
Shelf life
Weight
Packaging
Storage instructions
However, slight variations may occur due to improvements or updates in manufacturing.
All products are ready-to-eat meals processed using retort technology, unless stated otherwise.
4. Pricing & Payment
Prices shown on the website are in Malaysian Ringgit (RM).
We reserve the right to:
Update prices at any time
Correct pricing errors
Change promotions or discounts without prior notice
Payment methods include:
Online banking
Debit/credit card
FPX (depending on payment gateway)
e-Wallets (if integrated)
Your payment information is processed securely by third-party payment providers.
We do not store or have access to your card details.
5. Orders & Acceptance
Placing an order does not guarantee acceptance.
An order is considered accepted only after:
Payment is successfully processed
You receive an order confirmation email
Your order is prepared for delivery
We reserve the right to cancel or decline orders due to:
Out-of-stock items
Fraud suspicion
Incorrect pricing or information
Delivery location limitations
If payment has been made for a cancelled order, a refund will be processed.
6. Delivery & Shipping
We deliver within Malaysia only, unless stated otherwise.
Delivery times may vary depending on:
Courier service availability
Location
Weather conditions
Public holidays
Product type (e.g., Ready-to-Eat, same-day items)
Once the order is handed to the courier, we are not responsible for:
Delivery delays
Lost or damaged parcels
Incorrect address issues
Delivery fees will be shown during checkout.
7. Returns, Refunds & Replacement
Due to the nature of food products, all sales are final.
However, we may offer a refund or replacement in cases where:
The wrong product was delivered
The product arrived severely damaged
The product packaging is compromised upon arrival
The product is unsafe or defective
To request a replacement/refund:
Contact us within 24–48 hours of receiving your order
Provide order number, photos and explanation
Approval is subject to our evaluation.
8. Intellectual Property
All content on this website — including logos, photos, product descriptions, branding, designs, and text — is the property of Duoreqa 9 Enterprise.
You may not reproduce, copy, distribute, or use any material without written permission.
9. Limitation of Liability
MakanHubb and Duoreqa 9 Enterprise are not liable for:
Any indirect, incidental, or consequential damages
Losses arising from misuse of products
Allergic reactions due to undisclosed personal sensitivities
Delays caused by courier services
Errors caused by incorrect customer information
Our liability is limited to the value of the purchased product only.
10. User Accounts
When registering or checking out, you agree to:
Provide accurate and current information
Keep your login details secure
Notify us immediately of any unauthorized use
We are not responsible for losses resulting from compromised accounts.
11. Links to Third-Party Sites
We may link to third-party platforms such as Shopee, Facebook or Instagram.
We are not responsible for:
The content
Data practices
Policies
Actions
of those external sites.
12. Changes to Terms & Conditions
We reserve the right to update or modify these Terms at any time.
Changes take effect once published on this page.
13. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any disputes shall be resolved under the jurisdiction of Malaysian courts.
14. Contact Information
For questions regarding these Terms, you may reach us at:
MakanHubb (Duoreqa 9 Enterprise)
Address: No 26 Jalan Wangsa Budi 1, Taman Wangsa Melawati, 53300 Kuala Lumpur
Email: [email protected]
Phone: +6012 – 540 0263