Privacy Policy

Privacy Policy (Malaysia – PDPA Compliant)

Last updated: 4 December 2025

 

This Privacy Policy explains how MakanHubb, owned by Duoreqa 9 Enterprise, collects, uses and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

 

By using this website or purchasing from us, you consent to the processing of your personal data as described in this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following personal data:

 

a. Personal Identification Information

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

 

b. Transaction & Order Information

  • Order history

  • Payment status

  • Delivery details
    (Note: Payment card details are stored by our payment provider, not by us.)

 

c. Website & Device Data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage analytics

 

We only collect personal data that is necessary for order processing, communication and website functionality.

2. Purpose of Collecting Your Personal Data (PDPA Requirement)

According to PDPA requirements, we must clearly state the purposes of data collection.


We use your data for:

  • Processing and delivering orders

  • Providing customer service and support

  • Sending order updates, receipts or notifications

  • Managing your account on our website

  • Improving our website performance and customer experience

  • Marketing or promotional communications (only with your consent)

  • Compliance with Malaysian laws and regulations

  • Fraud prevention and security monitoring

3. Disclosure of Personal Data

We may share your data with:

  • Payment gateway providers

  • Courier / delivery partners

  • IT & website service providers (hosting, analytics, email services)

  • Regulatory authorities if required by law

 

We do not sell, rent or trade your personal data to any third parties.

4. Storage & Protection of Data

We store your data securely with:

  • SSL encryption

  • Restricted internal access

  • Secure hosting environment

  • Regular security monitoring

 

We retain your data only for as long as necessary to fulfil the purposes above or as required by Malaysian law.

5. Your Rights Under PDPA

As a Malaysian user, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated information

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent for marketing communications

  • Limit processing of your data

 

To exercise these rights, please contact us using the details at the end of this policy.

6. Cookies and Tracking

We use cookies to enhance website functionality, store shopping cart sessions, and analyse website usage.
Users may disable cookies in their browser settings, but doing so may affect website features.

7. Marketing Communications

We may send promotional messages via email, SMS or WhatsApp only if you have opted in.
You may unsubscribe at any time.

8. Data Transfer Outside Malaysia

We do not transfer personal data outside Malaysia unless:

  • It is required for service delivery (e.g., cloud hosting), and

  • Adequate data protection safeguards are in place.

9. Third-Party Websites

Our website may contain links to external websites such as Shopee or social media platforms.
We are not responsible for their privacy practices.

10. Children's Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect children’s data.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

12. Contact Us

For questions or requests related to personal data, please contact:

MakanHubb (Duoreqa 9 Enterprise)
Email: [email protected]
Phone: +6012 – 540 0263
Address: No 26 Jalan Wangsa Budi 1, Taman Wangsa Melawati, 53300 Kuala Lumpur, Malaysia.